Return & Refund Policy

At TheBundleBae, all sales are final.

Due to the nature of our products and for hygiene reasons, we do not offer refunds, returns or exchanges on hair extensions, bundles, wigs, frontals, closures, tape-ins, clip-ins, custom units or made-to-order products, unless the item received is incorrect, faulty or not as described due to an error on our part.

This policy does not affect your statutory rights.

Incorrect or Faulty Items

If you believe you have received an incorrect or faulty item, please contact us within 48 hours of receiving your order.

To be eligible for review, you must provide:

• Clear photographs and videos of the product

• Clear photographs and videos of the packaging

• A clear image of the shipping label

• Your order number and contact details

The item must remain:

• Unused

• Unworn

• Unwashed

• Uninstalled

• Uncoloured

• Unaltered

• In its original packaging

Any signs that the product has been installed, worn, brushed, combed, washed, dyed, bleached, cut, altered, chemically processed or handled in a way that affects its original condition will immediately void eligibility for a return, refund, exchange, replacement or investigation.

Product Variation Disclaimer

Our products are made from natural human hair. Slight variations in colour, texture, density, wave pattern, curl pattern, length appearance and overall finish may occur.

These natural variations are not considered faults, defects or valid grounds for a refund, return, exchange or replacement.

Product images are provided for guidance only. Colours and textures may appear slightly different due to lighting, screen settings, photography, styling and natural hair variation.

Installation, Styling & Chemical Processing

TheBundleBae is not responsible for the outcome of any installation, colouring, bleaching, cutting, styling, chemical treatment or maintenance carried out by the customer or by a third-party hairstylist.

Once the hair has been installed, coloured, bleached, cut, styled, chemically processed or altered in any way, all responsibility transfers to the customer.

Any colouring, bleaching or chemical processing is carried out at the customer’s own risk.

Non-Refundable Circumstances

Refunds, returns, exchanges or replacements will not be provided for:

• Change of mind

• Personal preference

• Incorrect product selection by the customer

• Dissatisfaction with texture preference

• Dissatisfaction with colour preference

• Dissatisfaction with density preference

• Dissatisfaction with length preference

• Improper maintenance

• Damage caused by colouring, bleaching, heat styling or chemical treatments

• Normal wear and tear

• Failure to follow recommended hair care practices

• Orders needed for a specific date where the customer did not allow sufficient processing and delivery time

Custom & Made-to-Order Products

All custom wigs, coloured units, customised frontals, customised closures and made-to-order products are strictly non-refundable, non-returnable and non-exchangeable.

This includes any item that has been customised, coloured, styled, altered, prepared or made specifically for the customer.

Customer Care Responsibility

Proper maintenance is the responsibility of the customer.

Failure to follow recommended hair care practices may reduce the lifespan of the product and will not be considered a manufacturing fault.

Customers are advised to follow suitable aftercare routines and seek professional advice where necessary.

Review Outcome

Once your issue has been reviewed, TheBundleBae will decide whether the item qualifies for further investigation, replacement or another suitable resolution.

If a return is approved, the item must be returned in its original condition and packaging. Return instructions will be provided by us.

We reserve the right to refuse any return that does not meet the conditions stated in this policy.

Chargebacks & Payment Disputes

By placing an order with TheBundleBae, you agree to our Return & Refund Policy, Shipping Policy and Terms of Service.

Customers who initiate fraudulent chargebacks, payment reversals or disputes after receiving their order may have evidence submitted to their payment provider. This may include order confirmations, tracking information, delivery confirmation, customer correspondence, photographs, videos and policy acknowledgements.

TheBundleBae reserves the right to refuse future orders from customers who engage in fraudulent disputes or chargeback abuse.

Final Note

By placing an order with TheBundleBae, you confirm that you have read, understood and agreed to this Return & Refund Policy.