Terms of Service

Last Updated: 2026

Welcome to TheBundleBae.

These Terms of Service govern your use of our website and the purchase of products from TheBundleBae. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service, along with our Shipping Policy, Return Policy and Privacy Policy.

Please read these terms carefully before placing an order.

1. About TheBundleBae

TheBundleBae is an online hair brand offering human hair bundles, wigs, closures, frontals, clip-ins, tape-ins, custom units, made-to-order products and related hair products.

Throughout these terms, “we”, “us” and “our” refer to TheBundleBae. “You”, “your” and “customer” refer to any person using our website or purchasing from us.

2. Use of Our Website

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use our website and place an order.

You agree not to use our website for any unlawful, fraudulent or harmful purpose. You must not attempt to interfere with the security, operation or functionality of our website.

3. Product Information

We aim to ensure that all product descriptions, prices, images and details are accurate and up to date.

However, as our products are made from natural human hair, slight variations may occur in:

• Colour

• Texture

• Density

• Wave pattern

• Curl pattern

• Length appearance

• Overall finish

These variations are natural characteristics of human hair and do not automatically mean the product is faulty or defective.

Product images are provided for guidance. Colours and textures may appear slightly different due to lighting, screen settings, photography and styling.

4. Product Selection

Customers are responsible for selecting the correct product, length, texture, lace type, colour and option before placing an order.

Please check your order carefully before completing your purchase. If you are unsure which product is suitable for you, we recommend contacting us before ordering.

TheBundleBae is not responsible for incorrect selections made by the customer.

5. Prices & Payment

All prices are shown in GBP unless stated otherwise.

We reserve the right to update prices, offers, product availability and website content at any time without prior notice.

Payment must be made in full at checkout. Orders will not be processed until payment has been successfully received.

6. Order Confirmation

Once you place an order, you may receive an order confirmation email. This confirms that your order has been received but does not guarantee acceptance if there is an issue with payment, stock, pricing, fraud checks or product availability.

We reserve the right to cancel, refuse or refund any order where necessary.

7. Processing Times

All orders require processing before dispatch.

Estimated processing times are:

Hair extensions: 4–5 business days
Custom orders: 7–10 business days

Processing times exclude weekends and public holidays.

Processing times are estimates only and may vary during busy periods, supplier delays, courier delays or circumstances outside of our control.

8. Shipping & Delivery

Delivery times vary depending on the destination and delivery method selected.

Estimated delivery times are:

United Kingdom: 4–5 business days
International orders: 5–14 business days

Delivery estimates are not guaranteed.

TheBundleBae is not responsible for delays caused by courier disruptions, customs checks, public holidays, weather conditions, incorrect shipping details or circumstances beyond our control.

Customers are responsible for ensuring their shipping address is correct before placing an order.

9. Returns, Refunds & Exchanges

At TheBundleBae, all sales are final due to the nature of our products and hygiene reasons.

We do not offer refunds, returns or exchanges on hair extensions, bundles, wigs, frontals, closures, tape-ins, clip-ins, custom units or made-to-order products unless the item received is incorrect or faulty due to an error on our part.

This does not affect your statutory rights.

If you believe you have received an incorrect or faulty item, you must contact us within 48 hours of delivery with clear photographs and videos of the product, packaging and shipping label.

Items must remain unused, unworn, unwashed, uninstalled, uncoloured, unaltered and in their original packaging to be eligible for review.

10. Hygiene Policy

For hygiene reasons, we cannot accept returns or exchanges on hair products that have been opened, handled, worn, installed, brushed, combed, washed, cut, coloured, bleached, styled, altered or chemically processed.

Any signs of use or alteration will immediately void eligibility for review, replacement or investigation.

11. Custom & Made-to-Order Products

All custom wigs, coloured units, customised frontals, customised closures and made-to-order products are strictly non-refundable, non-returnable and non-exchangeable.

This includes any item that has been customised, coloured, styled, altered, prepared or made specifically for the customer.

12. Hair Care Responsibility

Proper maintenance is the responsibility of the customer.

Failure to follow recommended hair care practices may reduce the lifespan of the product and will not be considered a manufacturing fault.

TheBundleBae is not responsible for damage caused by improper care, excessive heat, colouring, bleaching, chemical treatments, poor installation, product build-up or lack of maintenance.

13. Installation, Colouring & Styling

TheBundleBae is not responsible for the outcome of any installation, colouring, bleaching, cutting, styling, chemical treatment or maintenance carried out by the customer or a third-party hairstylist.

Once the hair has been installed, coloured, bleached, cut, styled, chemically processed or altered in any way, all responsibility transfers to the customer.

Any colouring, bleaching or chemical processing is carried out at the customer’s own risk.

14. Order Changes & Cancellations

If you need to make a change to your order, please contact us as soon as possible.

Order amendments or cancellations cannot be guaranteed once processing has started.

Custom orders, made-to-order products and personalised items cannot be cancelled once production or processing has begun.

15. Lost, Missing or Delivered Parcels

Claims regarding parcels lost in transit must be reported within 7 days of the estimated delivery date.

Claims regarding parcels marked as delivered must be reported within 48 hours of the delivery notification so that an investigation can be opened with the courier.

TheBundleBae is not responsible for parcels delivered to an incorrect address supplied by the customer, a safe place selected by the customer, a redirected address or a third party authorised by the customer.

16. Discount Codes & Promotions

Discount codes must be used at checkout and cannot be applied after an order has been placed.

Discounts, promotions and offers may be changed, paused or withdrawn at any time without notice.

Discount codes cannot be exchanged for cash or used outside of the stated promotional terms.

17. Fraud Prevention

TheBundleBae reserves the right to cancel, refuse or refund any order suspected of fraudulent activity, unauthorised payment usage, chargeback abuse, resale activity or suspicious purchasing behaviour.

We may request further information to verify an order before processing.

18. Chargebacks & Payment Disputes

By placing an order with TheBundleBae, you agree to our Terms of Service, Return Policy and Shipping Policy.

Customers who initiate fraudulent chargebacks, payment reversals or disputes after receiving their order may have evidence submitted to their payment provider. This may include order confirmations, tracking information, delivery confirmation, customer correspondence, photographs, videos and policy acknowledgements.

TheBundleBae reserves the right to refuse future orders from customers who engage in fraudulent disputes or chargeback abuse.

19. Intellectual Property

All content on this website belongs to TheBundleBae unless otherwise stated.

This includes product descriptions, website copy, photographs, branding, logos, graphics, designs, policies and other written or visual content.

No part of this website may be copied, reproduced, distributed, edited, resold or used without prior written permission from TheBundleBae.

20. Limitation of Liability

TheBundleBae shall not be liable for indirect, incidental or consequential losses arising from the use of our products, website or services.

We are not responsible for loss or damage caused by misuse of products, incorrect installation, third-party services, improper maintenance, courier delays or circumstances outside of our reasonable control.

Nothing in these terms excludes or limits any rights that cannot be excluded by law.

21. Circumstances Beyond Our Control

TheBundleBae shall not be liable for delays or failure to fulfil obligations due to circumstances beyond our reasonable control.

This includes but is not limited to natural disasters, severe weather, pandemics, government actions, customs delays, supplier shortages, strikes, courier disruptions, technical issues or other events outside of our control.

22. Privacy

Your personal information will be handled in line with our Privacy Policy.

By placing an order, you agree that we may use your information to process your purchase, arrange delivery, communicate with you about your order and meet our business obligations.

23. Changes to These Terms

We reserve the right to update, change or replace these Terms of Service at any time.

Any updates will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

24. Contact Information

For questions about these Terms of Service, your order or our policies, please contact us:

Email: thebundlebae.co@outlook.com

25. Final Agreement

By placing an order with TheBundleBae, you confirm that you have read, understood and agreed to these Terms of Service, along with our Shipping Policy, Return Policy and any other policies available on our website.