Shipping Policy

At TheBundleBae, we aim to process and ship all orders as efficiently as possible. Please read our shipping policy carefully before placing your order.

Processing Times

All orders require processing before they are shipped.

Estimated processing times are:

Hair Extensions: 4–5 business days
Custom Orders: 7–10 business days

Processing times exclude weekends and public holidays.

Please note that processing time is separate from delivery time. Delivery time begins once your order has been dispatched.

Delivery Times

United Kingdom

Standard Delivery: 4–5 business days after dispatch

International Orders

Estimated Delivery: 5–14 business days after dispatch

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, customs checks, public holidays, weather conditions or circumstances outside of our control.

Order Tracking

Once your order has been dispatched, tracking information will be provided where applicable.

Please allow time for tracking details to update after dispatch.

Delivery Delays

TheBundleBae is not responsible for delays caused by:

• Courier disruptions

• Customs inspections

• Weather conditions

• Public holidays

• Industrial action

• Government restrictions

• International shipping delays

• Supplier delays

• High order volumes

• Circumstances beyond our control

We always aim to meet our estimated processing and delivery times, but delays may occasionally occur.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is correct before placing an order.

If an incorrect shipping address is provided:

• Amendments cannot be guaranteed once processing has begun

• Additional shipping fees may apply

• Refunds will not be issued for orders delivered to an incorrect address supplied by the customer

Please check your delivery details carefully before completing your purchase.

Lost, Missing or Delivered Parcels

Claims regarding parcels lost in transit must be reported within 7 days of the estimated delivery date.

Claims regarding parcels marked as delivered must be reported within 48 hours of the delivery notification so that an investigation can be opened with the courier.

TheBundleBae is not responsible for parcels that are:

• Delivered to a safe place selected by the customer

• Redirected by the customer

• Collected by a third party authorised by the customer

• Delivered to an incorrect address supplied by the customer

Once a parcel has been confirmed as delivered by the courier, TheBundleBae is not responsible for loss, theft or damage after delivery.

International Orders

International customers are responsible for any customs fees, duties, taxes or import charges that may apply in their country.

TheBundleBae is not responsible for customs delays or additional charges applied by customs authorities.

Ordering for Events or Appointments

We recommend placing your order well in advance if your purchase is needed for a specific date, appointment or event.

Processing and delivery estimates are provided as guidance only and cannot be guaranteed.

Circumstances Beyond Our Control

TheBundleBae shall not be liable for delays or failure to fulfil an order due to circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government actions, customs delays, supplier shortages, strikes, courier disruptions or other events outside of our control.

Final Note

By placing an order with TheBundleBae, you confirm that you have read, understood and agreed to this Shipping Policy.